Frequently Asked Questions
Quick answers about our Japanese Pokémon products, ordering, shipping and payment.
Are your cards Japanese or English?
Japanese. See the Japanese vs English guide.
What is the minimum order?
£120 in goods, before shipping.
How much is shipping?
Standard shipping is £20 and express shipping is £50 per order. See shipping and returns.
How do I pay?
See payment methods.
Do I pay import duties?
No. We pay import duties to the courier, so you should not be asked for duty on delivery.
What if my order arrives damaged?
Email us with your order number and clear photos of the item and packaging. See shipping and returns.
Do you offer wholesale?
Yes. See wholesale.
Are preorders charged in full?
Yes. The expected release date is shown on each preorder product.